The AirPods pro that started on Double Eleven in 2019 has been with me for more than a year. I have to say that this product is one of Apple's most conscientious products in recent years. After a year of use, only four words can describe it.
But at the end of October 2020, Apple suddenly released a recall plan for AirPods Pro. To
However, after using my headset for a year, the problem mentioned above, so I didn't care about it because of the daily choice.
But the issue of face-slapped was highlighted quickly. Just a month later, I answered a phone call while listening to a song on the subway. In an instant, the earphones suddenly amplified the environmental noise like an explosion. No matter how you set it up, it was useless. I took off the earphones and thought at the time: The one that should come is here. Fortunately, there is an apple store in my city, so I plan to replace it.
The housework and work at the end of the year, coupled with procrastination, was already in mid-January when I decided to change it. After reading several renewal strategies in the station, I put them into practice.
First download the "apple support" app on your phone, open it and grant location permission, find and click on Airpods in the more product options, click on the first audio and sound after entering, click on the next page to self-repair, and then fill in After name ID number, click Next, choose the apple store near you, and then choose the time. The appointment process will be completed soon.
Although it is possible to go directly to the site, it is likely to have to wait a long time, so it is recommended to make an appointment in advance to save a lot of time.
The apple store was very lively a year ago. When I arrived, I saw a staff member holding an iPad registration in a prominent place in the lobby. After checking his identity, he took me to the genius bar table to sit down, and a little brother soon I took the iPad and came to me. After checking my AirPods pro's purchase time, I told me that although my headset is out of warranty since AirPods pro has a unique service plan and my headset meets the requirements, I still have a free proof for my headset. After I described the malfunction, I took my headset to the back for testing.
The test was completed in less than 10 minutes. My brother took the new earphones back and said that although the test only found that the left ear was faulty, to prevent the right ear from malfunctioning, let me run again and change both earphones. New, and then told me that although the new headset has only a 90-day free warranty, the fault has been resolved in the new product. When I asked whether the mark was a hardware problem, he smiled very business. There was only a software failure. After pairing and a simple test, I left with the new earphones and new silicone plugs contentedly. The whole process took less than half an hour after reading the table below.
Points to note
The Genius Bar service was relatively smooth during the whole process, and I felt that as long as the headsets meet the requirements, they will actively replace them.
But after reading the strategies written by other people and practicing by myself, I can summarize a little bit below.
Don't think that there is no problem if the headset is not malfunctioning. It is just a matter of sooner or later. The production date is before October 2020. There is a high probability that the problem can be detected because I speculate that it is either a hardware problem or a firmware problem that cannot be upgraded.
If the service staff only exchanges one side for you, please express to him that you want to trade both, not wait for the other one to have a problem and have to make a trip.
Genius, I suggest cleaning the earphone sensor and the internal and external microphones regularly, wipe them with a dry cloth, and many small problems will suddenly disappear.
